A new study shows that almost 50% of Americans have faced workplace tech problems leading to switching jobs or seeking alternatives. The poll of 1000 remote and hybrid workers and an equal number of IT professionals found that 11% left their work to get better tech, with another 42% have applied for other jobs without switching.
Tech frustration at the workplace lowers productivity
Findings indicate that 20% of the people have been frustrated with their workplace tech, with an average of 18 frustrations weekly. This is the equivalent of 102 minutes of productivity lost each week.
OnePoll conducted the survey for Compucom and looked at the various frustrations people face at their workplaces. The study also asked IT experts regarding their opinions about workplace tech. Topping the list of tech frustrations are slow websites (35%), lack of access to particular online resources when working remotely (28%), and restarting their computer (28%).
Other issues include connecting when moving from working in an office to remote working (27%), challenges troubleshooting issues (25%), microphones not working (25%), and having issues entering their password (24%).
Interestingly some of this issue might result from using old tech, with almost 25% of respondents indicating that the tech they are using is over five years old. Besides the issues being frustrating, they could lead to bigger security problems. About 79% of the respondents switched to personal devices when they faced problems.
Investing in tech can improve employee retention and satisfaction
According to 93% of respondents, if companies spend more on new tech, employee retention and happiness will improve. The findings also showed that improved technology could result in more engaged workers; 77% of respondents stated that they would be more dedicated to their jobs if their employers gave them better tech.
The study also reveals that, according to 65% of respondents, having cutting-edge technologies at work is very important. This is especially crucial for those who work for large firms. In addition, technology is vital to a current workforce that sometimes works remotely.
